Cyber scams and phishing

Fraudsters are everywhere, even on the Web. By familiarizing yourself with the fraud tactics used on the Internet, you increase your chances of avoiding trouble.

What is phishing?

According to the dictionary, phishing is a fraud technique. It aims to obtain confidential information (passwords, banking information) in order to impersonate the victim. The term cyber scam is also used for this type of fraud.

How to recognize cyber scams and phishing?
Fraud techniques can be recognized by being vigilant. One of the first things to check is the url of the web page you are visiting. If the link you are asked to click does not lead to the right place, do not go any further.

Another clue is the domain name. All our communications come from the domain. If you receive communications from another sender, contact us to alert us.

Visually, the Alterfina image may be used in whole or in part to give you confidence. Fraudulent pages can be created by malicious people who copy certain elements of our brand.

Examples in the red boxes:
- The profile picture is of a person and does not show the company logo.
- The name of the company is not the right one.
- The email you are asked to contact is not for the domain name

Exemple d'Phishing

What to do if this happens to you?

If you have not clicked on the links or responded to a message, you can email us the information at We will be able to investigate and report the fraud.

If you have provided your personal information to fraudsters, change your passwords and contact the following authorities:

The Government

Signalez la situation au Centre antifraude du Canada. Click here

The credit agencies

Equifax Click here
TransUnion Click here